Merry Christmas!!!

Wow! I never thought that I'd be doing a blog again at this site. Well, it can't be helped 'cause this is my main blog anyway.


First of all, I want to greet everybody a Merry Merry Christmas (hoping that there is really someone reading my blogs).

This Christmas is the same as my Christmas last year. There's nothing to do here. I didn't go to mass too. I don't know what's with me.

Hmm, see, I can't think of something to write again so I might as well end this blog.

Merry Christmas and a Happy New Year too!



I'll come back if I have thought of something good to type here. ^_^

Bum

Whoa! I'm starting to feel like a bum. Seriously.

I'm jobless right now because I quit my job. I suddenly realized that night shift is not my thing. Why or how did I say that I am a bum now? Here are the proofs:

1. I'm jobless
2. I sleep at around 3 am and the only thing that I am doing is going online.
3. I wake up at around 11:30 am to 12:30 pm to eat my lunch and then watch "Wowowee" and then I will go online.
4. After I go online at around 2 to 3 pm, I'll sleep again till 6 pm.
5. IWhen wake up at around 6 pm, I eat my dinner, watch news and then go online again at around 9 or 10 pm until 3 am.

(repeat from no. 3)
(in between, I pick up my deck of cards and practice my sleights)

The only difference is that bums does not have money while I do. Bwahahaha!

The only thing is that I feel pathetic that I don't have a job. I quit my job because I want to review for the upcoming LET (Licensure Examination for Teachers) but see, I'm doing nothing! Hahaha! Crap.

It's 2 am and the only thing that I am doing is staring at someone's pic and at my Friendster homepage. See, I'm a bum with money. Hahaha!


(BUMS - people who are jobless and does not have money. Their favorite hangouts are inside their house, or infront of a Sari-Sari store)

Well, that is my own definition of Bum. ^_^



*Blogged at Multiply today

NaDa

No, that's not my name. I can't seem to think of a good title for this because this blog is just another nonsense.

I can't say that this is a blog. I don't know. I just wanted to post something here.


Have you heard that Pacquiao vs Dela Hoya match has been cancelled? Yeah. Manny didn't approve of the pay. I don't know. I think he is fighting for himself and for money, not for our country. (play Para Sa'yo Ang Laban na 'To music here...then puke on his CD)


But for me, I don't really care. I'm just sick of him. There are many athletes here in our country on which our government should recognize. They just love Manny because they can get money from him (see how both rhymes?). I also don't care because Manny doesn't give me money.

And I think our government sucks. It does.


Anyway, it's 2 in the morning. Finished talking with G. She's nice, cool and a cowgirl (not literally). She said she's not pretty but I think she is? What do you think? ,,,wait, you don't even know her! lol!

Yes! I'm gonna see her again tomorrow! (not G). And we're going to mass together! ::smile smile::


My sister went to Singapore earlier. I wish her all the luck!

By the way, NAIA Terminal 3 is sooooo cool! I like it! It's humongous! It's soooo big! It felt like we were in Singapore!!! Amazing structure. I was trying to find the collapsed part of the building (the ceiling), but I didn't see any. I wonder where it could be? Hmmmm....

Wow, this is so amazing! I actually have developed this blog! Hahaha!


That's all for now. Good night...


oh, please add my YM so that we can chat sometimes.: jhay_cardtrix


ASTIG!

Thanks for visiting and reading my blog. You should read more of it here and at this website:
http://jhaysleights.blogspot.com

And please leave some comments.


^_^


blogged at Multiply in Sept. 13, 2008

Sore Throat, Reader's Digest, etc.

I have a sore throat. The only way I can express my feeling is by writing a nonsense blog like this.

I did not go to work today because I can't speak. And as you know, my work needs to have a good voice and not like a voice that is similar to Darth Vader. Imagine Darth Vader saying this, "Thank you for calling. My name is Darth Vader (HOOH--HAAAHH), how may I help you today? (HOOH-HAAAH)" Seriously, I can't imagine! Hahaha!

Oh, I just want to say that I submitted a joke at Reader's Digest and I hope they'll pick it to put in one of their columns in any category they would like (All In A Days Work, Laughter is the Best Medicine etc., so that I can have an instant $100!) +crossing fingers+

It's 12 in the morning and I'm still up! Well, what do you expect, my work is 11:30 pm to 8:30 am so I am used to staying late because my body clock uses American Time and I am using Mountain Time Zone! haha!

That's all for now. I am just sharing what I feel today. I'll post this later becasue the hours in my internet card is gone! haha! Thanks for reading my nonsense blog! :)

jhay-r
09/10/08


*blogged at multiply in Sept. 9, 2008

SBC Packers Worldwide

I got this from the internet and it was soooo funny! Well, it's my colleague who showed me this site. Wanna learn good English? Well, you should watch this and Enjoy! Here is the link:

http://pinoystyle.net/flash/sbcpackers.html

I promise that you'll laugh hard and roll over the floor! ^_^


*blogged in Multiply at: Sept. 7, 2008

JHAYTOON!!!

I made this from a website in which my friend gave me. Yeah I know I don't look like that but hey, it's almost near especially when my hair is like that. That's me, cartoonized. Cool huh?! Hope you liked it! ^_^

Sick

I'm not feeling well today, plus I have a sore throat. I can't talk properly.

I don't like this but I think this is ok. I don't want to go to work anyway.

Sick. Sore Throat... Dern...

jhay-r
09/09/08

Different Types of Callers in Call Center™

Here I go again. After posting my blog about how the life is in the call center industry, I am here, yet again, to post a new one. This time, I'm am taking on the different types of callers that we get.

Since I'm going to tell you the callers that we usually get, I'll introduce to you first on what account I am working in.

Our account is Polaris (I can't give the real name of the company for security purposes). Perhaps most of you have heard this before. Polaris is a telephone company in the US. It's like PLDT here in the Philippines. Anyway, specifically, we handle wireless phones' (cellphones) warranty. Well, you know what warranty is. So our job is that if their phones are having problems like the screen is blank, phone won't turn on, dropped calls, etc., we are the ones who help them. If we do not solve their problems then we will process an exchange for their phones (lucky Americans!). Basically that's our account. Anyway, let's get down to business.

Everyday we receive a lot of problems from our customers' phones. Every caller have different concerns and every call that we receive are of course, different. I gathered here a list of different types of callers that I encounter.

1. HELP ME CALLER - Ok, this is the purpose of our customer service, to help the people who are having problems on their phones. These callers are pretty polite. They don't complain a lot and they don't talk a lot. Also, they don't ask many questions, they just agree and follow whatever we make them to do as long as we are able to solve their concern. This is the type of caller I really want to receive. I hope all the callers are like this (How I wish...).

2. IRATE CALLER - You've heard how these types callers gets so irritating but you've never heard how monstrous they can be! I'll tell you how are they like. These callers can easily get into one's veins. No matter how agents are so polite, these callers can easily get into our veins (yeah, we do get angry, we're still humans you know). I remember one time when I encountered an irate caller, he was shouting throughout the call. I don't know what's his problem but I'm sure how he looks like in person when in that state. He shouted and shouted and complained and shouted, it did not stop. After the call, he was still irate and he was saying, "ah whatever, your company sucks blah blah blah...". But even how frustrating they can be, they are still fun to help with (especially when we are using the power of the MUTE button!) Hahaha!

3. KID CALLER - Yes! There are even kids who calls us. But I would just like to let you know that according to my cousin, cellphones are not allowed for kids in the US (lucky us, even Grade 1 students can use cellphones), anyway, they are only allowed IF they are included in the plan (yeah, most of the Americans are using Postpaid phones). Okay, these types of callers are very fun and nice to work. They are fun to work with because they are polite, they always smile (we can tell if the caller is smiling just by the tone of their voice), and they do not complain a lot. Also, these types of calls are not too long because most of the time they cannot verify the account and what will they do is to call back. I like this call, it lowers my AHT most of the times. (+++AHT = Average Handling Time)

4. LOLA/LOLO CALL - In English, Granny calls. This is the type of call that takes so looooooong for us to solve their problem. First, they are slow talking people (but mild mannered), they don't get angry, and they are very very VERY polite. We call this call AHT KILLER call. AHT by the way is Average Handling Time (we have an average time on handling calls. Ours is 11 mins.). Sometimes granny calls are frustrating especially when they make us repeat what we (agents) say because we are talking fast. So we have to talk so slow, like Kuya Cesar, in order for them to understand what we are saying. They are fun to work with because sometimes they call our supervisors to commend us (how lovely!).

5. CUSS CALLERS - These are the callers who never cease to cuss all over the call. They are like, "F$(* this company, S#&$ I hate this, F you,", something like that. I have only received this type of call once and it really frustrated me. I hop I would never encounter this type of call again.

6. GHOST CALLERS - Or what we call dead air. No one speaks on the other line so we end the call. That's how fast it is. Agents likes this call so much.

7. I-DON'T-TRUST-YOU CALLERS - I only encountered this twice. When we are finished troubleshooting her phone and in the process of exchange, I need to verify her last four digits of her social number in order for us to proceed, she told, "No, I won't tell you. I don't trust you.". So you know what happened. The call ended right there. The other one is different. She was a pre-paid user customer and for pre-paid customers, we need to get their credit card information in order for us to proceed. The reason why we do need to get it so that when they get charged on something, we just charge it on their credit card. Anyway, we are in the exchange process and the caller refused to give it. So what happened is that I transferred her call to the manufacturer of the phone. That how simple it is.

8. THE WHISPERER - These are the callers who is like whispering. They are in a very looooow volume of voice and when we ask them to make their voice louder, they get angry. I don't know what's with them. But most of the time, and through observation, they are first time callers and maye they are too shy and afraid. Whatever the reason why they are afraid, I don't want to know.

9. SUPERVISORS - "I want your supervisor!" - That is their first line when we answer the call. Of course we will try to help them first but if they still want a supervisor, we give it to our supervisor and let him/her handle the call. Just imagine how frustrated these callers can be.

10. RACIST CALLERS - This is very common. These types of callers are sooooo irritating. Their favorite line is, "You are not an American.", "You are an Indian!", I don't like you, I want an agent who can speak English", "I don't understand you. Where are you located? Are you even an American?". I hate these callers. We are here to help them and yet our nationality is an issue. Sometimes it is! They even forget their concern and take on our nationality. This is a very common incident in call centers. These callers never grow up. I hate them... personally.

Well, there you go. I only listed the callers who usually calls us. I did not include here prank callers because we rarely receive one. I did receive one and he gave me a non-existing number and he told me his name was JUSTIN TIMBERLAKE and he sounded like a black. Then he hung up. Obviously a prank caller.
So there, that's all. I have been planning to do this blog a couple of weeks ago but I didn't have the time so I planned on doing this on my day-off. And today is my off! Yipee!


jhay-r
09/03/08

Call Center Life

Wow! It's been a while since I last posted a blog here. Anyway, I'll be posting here my life in the cal center industry. I just want to share this for those who wants to enter this industry. So for those who are interested, then read along.

I've been in this industry for only 3 months and my experience so far is quite good. Perhaps you are wondering why did I use the word "quite" here. Well yes, working in a call center makes you rich. The pay is high (imagine getting a salary of 8k half a month), then "quite" is not a word that suits to it. What I say is we have different perspectives.

We'll start off in the environment. I would like to set your expectations first that the environment in the call center industry differs. It depends on what company that you are in. Anyway, the environment is chilly. High air-conditioning everywhere, I mean EVERYWHERE. Whether you're in a Comfort Room, pantry, LOUNGE (which is my favorite place), and the game room. You will feel like you are in the US of A! TOTAL COLD ENVIRONMENT. No wonder many people in this industry doesn't need whitening creams and pills because they get white naturally!

How about the workplace? In our company, the workplace is fine. We have an LCD computer screen (which is great!), clean place, a lot of white boards, and noisy. The keyword here is NOISY. Need to ask a question why? Come on! Go to Wikipedia.org! (just kidding!) ^_^

Colleagues? It actually depends on which team would one be. Some people in certain teams are kind of snobbish people. Some are friendly while some people doesn't give a damn around them.

And finally, the schedule. In this industry, it is so lucky for a team who gets a 2 consecutive days of rest. The remaining will have the split off. Split off is simply having your day-off in different days, like for our team, our day-off is Sunday and Wednesday. And it's difficult to have split off because the rest day is so "bitin", it won't even feel that we did have a day off.

Also, in other accounts, they have a regular day shift. Not all call centers has the graveyard shift only. It actually depends on the account that one is in. If the account that you are in is 24/7, then most probably that in some point in time, he/she will get a schedule in the morning.

That's it for the environment. Let us now go to the advantages and disadvantages of working in the call center industry.

This is kind of tough but anyway, here are the advantages/disadvantages:

1. Most of the schedule is in the graveyard shift.
As what I have stated above, it differs on the account that you are in. But MOST of the
accounts are in the graveyard shift because it is morning in the USA. At first it is fun. It's
like a normal day here. However, the disadvantage of this is that this shift makes your
body weak. Imagine that you are taking your lunch at 3 in the morning. This simply means
that your body clock is not in the right time. Your morning is night and your night is
morning.

2. HIGH PAY.
The call center industry has become well-known because it is a high-paying job. 15k per
month is the basic salary for most of the call centers here in our country. (and that is even without the night differential!). If you are in an account which is an inbound-sales, man, you'll be a millionaire in no time (that is if you know how to save money). This is also the
reason why people are dying to get into this industry.


3. INCENTIVES.
Most of the call centers here in our country have a lot of good incentives. Like for
example, health insurance, life insurance and bonus pays.

4. ENGLISH LANGUAGE TRAINING.
Basically, in all call centers, one must be good in the English language before he can be
admitted or employed. However, there are language training in call centers before one
can be set free on the floor to take calls. And also, what training would be greater than
speaking to a native speaker themselves? This is one advantage of the call center industry
when it comes to English Language Training. Even if one has an accent, it can be neutra- lized just by talking to these Americans.

5. CAREER OPPORTUNITIES.
In the call center industry, there are a lot of career opportunities. One of which is that
even if he is not a college graduate, he can earn a lot of money and get a chance to be
promoted into different positions (and that is performance-based). Many people in this
industry who has their own success story. If one performes great, he can get a change to
be promoted as a Supervisor. And if he still does great, he can then be promoted to
Shift Manager and so on an so forth until he reaches the position of being a Site Director!

Well, I think that would be all for now. I can't enumerate all of it because I have only been here for about three months only. If you want to find out more, then you can apply in a call center. For those of you who are interested to be a part of the call center industry, make sure that your body can handle graveyard shift schedule. If not, then being in a call center is not for you.

Unang Sweldo

Well, this may be too late because I have spent most of it. Anyway, I wrote this to express my feelings! ;)

How was it to receive my "Unang Sweldo"? It felt good. For once I felt that I have a reason to live and to work hard, for once I felt that I am a human. Well of course I don't want to be a bum. I don't like the feeling of being idle and seeing my friends and classmates earn.

Back to topic, it really felt good when I withdrew a whopping 4k (that's not whole) from my ATM. That was the first time I held that huge amount of money, and it is mine! Not from my mom, not from my dad, but mine. Of course I gave money to my parents. For all the years and for all the money that they have sent for me, why in the world I would not give to them? Right? :)


So that's about it. "Iba talaga ang unang suweldo!" :)


I would like to say thank you to God for this job. :)